Shipping Policy

Antoinette RB Digital – Shipping Policy

At Antoinette RB Digital, we are committed to delivering your home decor products safely and efficiently. This Shipping Policy outlines our shipping process, estimated delivery times, costs, and other essential details.

 

1. Order Processing Time

  • Standard Processing: Orders are processed within 1-3 business days (excluding weekends and holidays).
  • Order Verification: We verify all orders for accuracy and security before shipping. If any issues arise, we will contact you via email or phone.
  • Delays: High order volume, holidays, or unexpected circumstances (e.g., weather disruptions) may affect processing times. We will notify you of any significant delays.

2. Shipping Methods & Delivery Time

We offer different shipping methods, including:

  • Standard Shipping: Estimated delivery within 5-10 business days.
  • Express Shipping: Estimated delivery within 2-5 business days (available at an additional cost).
  • International Shipping: Delivery times vary based on the destination country, typically 7-20 business days.

3. Shipping Rates & Costs

  • Shipping costs are calculated at checkout based on package weight, destination, and selected shipping method.
  • Free Shipping: We offer free standard shipping on orders over $100 (domestic orders only).
  • Any additional customs fees, taxes, or import duties for international orders are the responsibility of the customer.

4. Order Tracking

  • Once your order is shipped, you will receive an email with a tracking number to monitor your shipment’s progress.
  • You can track your package via the carrier’s website or by using our Order Tracking Page.
  • If you do not receive a tracking number within 3 business days, please contact us:
    📧 Email: support@antoinetterbdigital.website
    📞 Phone: +1 346 805 5716

5. International Shipping

  • We currently ship to select international destinations.

    • International shipping times vary between 7-21 business days, depending on location and customs processing.
    • Customers are responsible for any import duties, taxes, or customs fees imposed by their country.
    • We do not guarantee delivery times for international orders due to potential customs delays.

    📌 Tip: Check your country’s import regulations before placing an order to avoid unexpected fees.

6. Address Accuracy & Changes

Please ensure that your shipping address is correct before completing checkout.

    • We are not responsible for incorrect addresses, and orders shipped to an incorrect address cannot be refunded.
    • If you need to change your address, contact us within 12 hours of placing the order.

7. Lost, Stolen, or Damaged Packages

We take great care in packaging and shipping your orders, but in rare cases, issues may arise:

Lost Packages:

  • If your order does not arrive within the estimated timeframe, please check your tracking information first.
  • If the package is marked as “Delivered” but not received, check with your local post office or neighbors.
  • If the package is still missing, contact us, and we will assist with filing a claim with the carrier.

Stolen Packages:

  • We are not responsible for stolen packages once marked as delivered by the carrier.
  • If package theft is common in your area, we recommend using a secure delivery location or requesting signature confirmation at checkout.

Damaged Packages:

  • If your order arrives damaged, contact us within 48 hours with clear photos of the damaged item and packaging.
  • We will arrange for a replacement or refund, depending on the situation.

📧 Email: support@antoinetterbdigital.website
📞 Phone: +1 346 805 5716

8. Returns & Exchanges Due to Shipping Issues

  • If your order is damaged during shipping, we will offer a replacement or refund after verifying the claim.
  • If your package is returned to us due to an incorrect address, we will contact you to arrange reshipment (additional shipping fees may apply).
  • We do not accept returns or exchanges for delays caused by the shipping carrier.

For returns and exchanges, please review our Return Policy (link to return policy page).

9. Order Cancellations

  • You may cancel your order within 12 hours of purchase by contacting our support team.
  • Once an order has been processed or shipped, it cannot be canceled.
  • If you need to cancel a backordered item, please contact us for assistance.

📧 Email: support@antoinetterbdigital.website
📞 Phone: +1 346 805 5716

10. Contact Us for Shipping Questions

If you have any questions about shipping, tracking, or delivery, our support team is happy to assist you!

📧 Email: support@antoinetterbdigital.website
📞 Phone: +1 346 805 5716