Billing Terms and Conditions

Antoinette RB Digital – Billing Terms & Conditions

At Antoinette RB Digital, we aim to provide a seamless and transparent billing process for our valued customers. By placing an order with us, you agree to the following billing terms and conditions:

1. Order Confirmation

  • Order Acknowledgment: Once you place an order on our website, you will receive an order confirmation email containing the details of your purchase, including the product(s) you ordered, the total price, and your shipping information. This email is an acknowledgment of receipt of your order and does not guarantee acceptance or shipment of the product.
  • Order Acceptance: Your order will be confirmed and processed once payment has been successfully authorized. We reserve the right to cancel or refuse an order if payment is declined, or if there is an issue with the stock availability or pricing.

2. Payment Methods

  • Accepted Payment Methods: We accept the following forms of payment for orders:
    • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Other payment gateways (depending on availability in your region)
  • Payment Authorization: All payments are processed securely through our third-party payment processors. Your credit card information is encrypted for protection. You must ensure that your payment details are correct at the time of purchase.
  • Currency: All transactions will be processed in the currency displayed on our website at the time of checkout (USD or other applicable currencies).

3. Pricing

  • Product Prices: The prices displayed on our website for products include applicable taxes and fees. However, shipping charges will be added to your order total at checkout, depending on your shipping address.
  • Price Changes: Prices for products are subject to change without notice. If you place an order for a product and the price changes before the order is processed, we will contact you to confirm the new price before proceeding with your order.
  • Currency Conversions: If your payment is processed in a currency other than the one displayed on the website, exchange rates and conversion fees may apply, as determined by your bank or payment provider.

4. Billing Information

  • Billing Address: You are required to provide a valid billing address that matches the address registered with your payment method. If the billing address does not match, your payment may be declined, and the order may be delayed or canceled.
  • Order Review: Please review your billing and shipping information carefully before submitting your order. We are not responsible for any errors in the provided details that result in delayed or undelivered orders.

5. Sales Tax

  • Sales Tax Collection: Sales tax will be charged based on the location of your billing address. The applicable tax rate will be calculated at the time of checkout, and the amount will be clearly displayed before you confirm your order.
  • Exemptions: If you believe your purchase is exempt from sales tax, please contact our customer service team at support@antoinetterbdigital.website for assistance.

6. Order Processing

  • Processing Time: Once your payment is processed, we will begin preparing your order for shipment. The typical processing time is 1-2 business days. During busy seasons, processing times may vary.
  • Order Updates: You will receive an email once your order is shipped, containing tracking details and an estimated delivery date.

7. Invoice

  • Invoice Issuance: An invoice for your order will be sent to the email address you provided at checkout. This will serve as your proof of purchase and will include a detailed breakdown of the items purchased, total cost, shipping charges, taxes, and any discounts applied.
  • Invoice Correction: If you find any discrepancies in your invoice, please contact us at support@antoinetterbdigital.website within 7 days of receiving your invoice so we can correct the issue.

8. Refunds and Billing Discrepancies

  • Refunds: In the case of a return or cancellation, refunds will be issued to the original payment method used at checkout. Please refer to our Return and Refund Policy for more details.
  • Billing Discrepancies: If you notice any discrepancies in the charges on your billing statement, such as an incorrect amount being billed or a charge that was not authorized, please contact us immediately at support@antoinetterbdigital.website so we can investigate and resolve the issue.

9. Subscription and Recurring Payments (If Applicable)

  • Subscription Plans: If you subscribe to any recurring payment plan, you will be billed on a regular basis (e.g., monthly, annually) based on the plan you selected at checkout.
  • Subscription Cancellation: You may cancel your subscription at any time by contacting our customer service team at support@antoinetterbdigital.website. Once canceled, no future payments will be charged, but you will still have access to the service or products until the end of your current billing cycle.
  • Auto-Renewal: Unless you cancel, subscriptions may automatically renew at the end of each billing period, and your payment method will be charged for the renewal at the same rate unless notified otherwise.

10. Security and Privacy

  • Data Protection: We take your privacy and payment security seriously. All payment information is processed securely through a third-party payment provider, and we do not store sensitive payment details on our servers.
  • Payment Information: We are committed to ensuring the privacy of your billing and personal information. For more details on how we protect your data, please refer to our Privacy Policy.