Refund & Return Policy

Antoinette RB Digital – Refund & Return Policy

At Antoinette RB Digital, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our Refund & Return Policy below.

 

1. Eligibility for Returns

  • Timeframe for Returns: We accept returns within 30 days of the original purchase date. After 30 days, we are unable to offer a refund or exchange.
  • Condition of Products: To qualify for a return, products must be unused, in their original packaging, and in the same condition as when you received them. Products that have been used, damaged, or altered are not eligible for return.
  • Non-Returnable Items: Certain items, such as custom-made or personalized products, are not eligible for return. Please check the product description for specific return details.
  • Proof of Purchase: To process a return, a valid proof of purchase (order confirmation, receipt, or invoice) must be provided.

2. How to Initiate a Return

  • Contact Us: To begin a return, please contact our customer support team at support@antoinetterbdigital.website or call us at +1 346 805 5716. Include your order number, the product you wish to return, and the reason for the return.
  • Return Authorization: Once we receive your request, we will review it and provide you with a return authorization number and instructions for returning the item(s). Returns will not be accepted without prior authorization.
  • Return Shipping: You will be responsible for the cost of return shipping unless the item is defective or was sent in error.

3. Return Process

  • Packaging: Please ensure that all items are returned in their original packaging. If the original packaging is not available, pack the items securely to prevent damage during transit.
  • Shipping Carrier: We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
  • Return Address: The return address will be provided along with your return authorization number.

4. Refunds

  • Refund Method: Refunds will be processed to the original payment method used for the purchase. Depending on your bank or payment provider, it may take 5-10 business days for the refund to appear in your account after we have processed it.
  • Processing Time: Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, a refund will be issued to your original payment method.
  • Partial Refunds: In some cases, a partial refund may be granted for returned items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.

5. Exchanges

  • Exchanges for Defective or Incorrect Items: If you received a defective or incorrect item, please contact us at support@antoinetterbdigital.website within 7 days of receiving your order to request an exchange. We will send you a replacement at no additional cost.
  • Exchanges for Other Reasons: We do not offer direct exchanges. If you wish to exchange a product for another item, you will need to initiate a return for a refund and place a new order for the replacement item.

6. Damaged or Defective Items

  • Inspection Upon Delivery: Please inspect your order immediately upon delivery. If you receive a damaged or defective item, please contact us within 7 days of receiving the product. Provide pictures of the damage or defect to help us process your claim.
  • Replacement or Refund: If the item is confirmed to be defective or damaged, we will issue a full refund or send you a replacement at no extra charge, depending on your preference.

7. Late or Missing Refunds

  • Check Your Bank Account: If you haven’t received your refund within the expected timeframe, first check your bank account and contact your credit card company or bank. Processing times can vary.
  • Contact Us: If you’ve done all of the above and still have not received your refund, please contact us at support@antoinetterbdigital.website for further assistance.

8. Return Shipping Fees

  • Customer Responsibility: Unless the return is due to a defective product or an error on our part, the customer will be responsible for paying return shipping fees.
  • Non-Refundable Fees: Shipping fees that were paid at the time of purchase are non-refundable.

9. Cancellations

Order Cancellation: You can cancel an order within 24 hours of placing it, provided the order has not been shipped. After this period, the order will be processed, and you will need to follow the return process to initiate a return.