Terms and Conditions

Antoinette RB Digital – Terms And Conditions

Welcome to Antoinette RB Digital! By using our website and purchasing our home decor products, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

 

1.Email Support:

  • Email Address: support@antoinetterbdigital.website
  • Response Time: Our team will respond to your emails within 24-48 hours, depending on the volume of inquiries.
  • Purpose: Use email for general inquiries, product questions, order issues, technical support, or any other concerns regarding our services or products.

2. Phone Support:

  • Phone Number: +1 346 805 5716
  • Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (local time).
  • Availability: Calls are typically answered during business hours. If you call outside of these hours, please leave a voicemail, and we will return your call as soon as possible.
  • Purpose: Phone support is ideal for urgent inquiries, real-time assistance, or when you prefer direct communication.

3. Customer Service Hours:

    • Monday to Friday: 9:00 AM to 6:00 PM (local time).
    • Saturday and Sunday: Closed, but we still monitor emails and voicemails for urgent matters.
    • Holidays: We may observe certain holidays and be unavailable during those times. Please check our website or social media for holiday schedules.

4. Order Inquiries:

  • Order Status: You can inquire about the status of your order by sending an email to support@antoinetterbdigital.website or calling us at +1 346 805 5716.
  • Purpose: Please provide your order number and other relevant details to help us track your order and provide an update as quickly as possible.
  • Tracking Information: Once your order has shipped, we will send you tracking information via email.

5. Technical Support:

    • Support for Technical Issues: If you’re encountering technical issues with our website, product pages, or cart, please contact us immediately.
    • Email: Send detailed descriptions of the problem to support@antoinetterbdigital.website.
    • Phone: Call +1 346 805 5716 for immediate assistance if you’re unable to resolve the issue through email.
    • Response Time: We strive to fix any technical issues within 48 hours, though more complex issues may take longer.

6. Refunds and Returns Assistance:

    • Contact for Returns/Refunds: If you need help with a return or refund, please email us at support@antoinetterbdigital.website.
    • Process: Provide your order details and reason for the return, and our team will guide you through the return process.
    • Timeframe: We will respond with return instructions and any necessary forms within 1-2 business days.

7. Product Information:

  • Product Questions: For more information about a specific product, its details, or availability, feel free to reach out to us via email or phone.
  • Response Time: We aim to respond to all product-related inquiries within 24 hours, including information on sizes, features, materials, and care instructions.
  • Purpose: This helps you make informed decisions before making a purchase.

8. Account Issues and Login Help:

  • Help with Accounts: If you are experiencing issues with your account, such as login problems or password resets, you can contact us at support@antoinetterbdigital.website for assistance.
  • Account Updates: If you need to update personal information (like your shipping address or payment methods), email us or contact our customer service team via phone.

9. General Inquiries or Feedback:

  • General Questions: If you have general questions about our business, our products, or our services, feel free to reach out via email or phone.
  • Feedback: We welcome feedback on how we can improve our products or services. Your feedback is important to us, and we take it into consideration when making improvements.